Languages supported by our Identification services
Our Identification services can process documents in the following languages:
French, English, Spanish, Portuguese, Italian, Dutch, German and Russian.
A certified translation in English or French must be provided for KYC documents in any other language.
Accepted countries for sellers
We only accept sellers established in the European Union, the European Economic Area or Switzerland. However, requests for business relationships with sellers established in countries subject to international financial sanctions can be rejected.
Please note that we reserve the right not to accept countries based on our risk procedures.
For further information, please contact your HiPay account manager.
Required documents for sellers established outside of French territory
The same KYC documents that sellers established on French territory must provide are required.
You just need to ask your sellers to provide KYC equivalents specific to their country (e.g.: an IBAN instead of a “RIB”).