HiPay is a solution for enabling a payment facility; the merchant must satisfy the buyer.
- If you encounter a problem or require more information about the product or service purchased, please contact the merchant or site owner directly.
- In order to receive a refund, please contact the merchant or site owner directly.
- We remind you that any dispute regarding a commercial transaction should be settled friendly and directly between the buyer and the merchant.
In any case, if you cannot find the merchant with whom you made the transaction, you can contact us using this form with the following information:
- The first 6 and last 4 digits of your card + the name of the cardholder;
- The amount of the transaction;
- The date and time of the transaction;
- A copy of a statement of account (in PDF format).
We remain at your disposal for any further questions.
HiPay Customer Care