I have a charge and I do not know what this payment is

If you are debited for a subscription through HiPay Professional or HiPay Wallet and you want to stop it you can always do it here:

https://www.hipaywallet.com/subscription/unlogged

If you encounter a problem or require more information about the product or service purchased, please contact the merchant or site owner directly.

In order to receive a refund, please contact the merchant or site owner directly.

We remind you that, any dispute regarding a commercial transaction should be settled friendly and directly between the buyer and the merchant.

HiPay is only a solution for enabling a payment facility, the merchant must satisfy the buyer.

If in any case you can not find on which merchant did you make the transaction you can contact us with the following information:

• The first 6 and last 4 digits of your card + the name of the cardholder.
• The amount of the transaction.
• The date and time of your transaction

We remain at your disposal for any further questions.

Regards,