Search tips

Search tips can be used both in the quick search field and in the advanced search form fields.

Search for an exact phrase

To search for an exact phrase in a specific order, place quotation marks around search terms (e.g. : "terms of your choice"). Keep in mind that this kind of search can potentially leave out relevant results.

"Joanne-Kathleen Doe"

Resources containing the terms J.K. Doe will not be taken into account.

Replace one or several characters in your query

The "?" and "*" wildcards replace the beginning, the middle or the end of a word you are looking for.

"?" replaces only 1 character whereas "*" replaces and adds a series of characters (0 or more). They can be put anywhere in the word (e.g. : "Ta*k" returns "talk").

he?

The search returns "hen", "hem", "her", "hew", etc.

Please note that this tip only works for text type fields ("order number" included). This means that it cannot be used for numerical fields (such as the transaction ID for example).

Whereas:

he*

The search returns "her", "here", "help", "helicopter", etc.

PLEASE NOTE

The value associated with a wildcard must not be put between quotation marks.

When using a wildcard, the autosuggestion only spans the last 12 months. Thus, if you enter a value and return no suggestions, it does not mean that there are no results. Press the ENTER key to launch the search on your entire data history.

Ignore uppercase/lowercase letters

The search function is not case-sensitive.

joanne-kathleen doe

is the same as

Joanne-Kathleen Doe

Ignore accents and special characters

In French words for instance, the search function (suggestion and search) ignores accents on é, è, à, ù, ô, û, ê, î, ö, ë, ï, etc.

The search function ignores special characters & ” ’ ( ) § ! [ ] ^ % ; : / # € $ £ ¤ \ etc. It only takes into account alphanumeric characters.

PLEASE NOTE

The @ character is considered as an alphanumeric character. Therefore, it is taken into account in the suggestion and search.

Include or leave out words in your query

You can narrow your search down by using specific keywords (also called "Boolean operators"):

NOT – in capital letters – to leave out some terms.

Joanne-Kathleen NOT Doe

The search engine will find pages including Joanne-Kathleen, but not those with the term Doe.

AND – in capital letters – to include all search terms in the results.

Joanne-Kathleen AND Doe

Fewer results will be displayed since they absolutely have to include both terms of the query Joanne-Kathleen and Doe.

The search engine works with AND by default.

Spaces left between words equal to AND: Joanne-Kathleen AND Jessica AND Doe is the same as Joanne-Kathleen Jessica Doe.

OR – in capital letters – to display more results or results with more variety. Each result will match at least one of your criteria.

Joanne-Kathleen OR Doe

More results will be displayed. The search engine will find results including the term Joanne-Kathleen, other results with the term Doe, and pages with both terms.

Priority order of keywords

It is not possible to use brackets to constrain a query.

Therefore, the query is evaluated from left to right, as follows:

"A" AND "B" OR "C" is the same as ("A" AND "B") OR "C"

"A" OR "B" AND "C" is the same as "A" OR ("B" AND "C")

"A" AND "B" OR "C" AND "D" OR "E" is the same as ("A" AND "B") OR ("C" AND "D") OR "E"

Another example, to get the following query: ("A" OR "B") AND ("C" OR "D")

you should write "A" AND "C" OR "A" AND "D" OR "B" AND "C" OR "B" AND "D"

Search in a specific target field

The search is carried out on a target specified by the user. Each module has its own target fields (e.g.: list of the target fields of the Transaction module).

"Customer name" = "Joanne-Kathleen"

In the example above, the query only returns resources including Joanne-Kathleen in the list of users.

To narrow your search down, you can use keywords (AND, OR, NOT) to complete the search.