List of transaction statuses – HiPay Support Center

Statuses depend on the integration (in “Collect” mode or not for example, proximity payments (POS terminals) or web payments, etc.), acquirers, payment means, etc.

A single transaction cannot cumulate all statuses.

The status color depends on its type:

Blue for creation
Green for final statuses per service (phase) where service went well
Orange for intermediate statuses
Red for final statuses per service (phase) where service went wrong
Gray for statuses linked to refund

Here is the list of all transaction statuses.

Initialization	Color	Comment
Created	Blue
Acquirer found	Green
Refused	Red
Acquirer not found	Red
Awaiting terminal	Orange	For POS transactions
In progress	Orange	For mixed payment transactions

Sentinel evaluation	Color	Comment
Sentinel result available	Orange
Sentinel result not available	Orange	Conditions make it impossible to run Sentinel
Blocked	Red

Authentication	Color	Comment
Authenticatable	Orange
Non-authenticatable	Orange
Authentication requested	Orange
Authentication attempted	Orange
Authenticated	Green
Authentication failed	Red

Authorization	Color	Comment
Authorization requested	Orange
Pending payment	Orange
Authorized by payment means	Green
To be reviewed	Orange	Linked to the Sentinel option
Refused by merchant	Red	Linked to the Sentinel option
Authorized by merchant	Green
Authorization cancellation requested	Orange	Only for transactions with the Klarna payment means
Authorization cancelled	Red
Authorization refused	Red
Expired	Red

Payment operation	Color	Comment
Capture requested	Orange
Partial capture	Green
Captured	Green	A transaction is successful (status: “Captured”) when the financial institution has taken into account the request. The funds are then transferred from the customer’s account to HiPay (status: “Collected”). If you are in “Collect” mode, the funds are transferred (status: “Settled”) on the bank account associated with your account.
Capture refused	Red
Refund requested	Orange
Partial refund	Gray
Refunded	Gray	The “Refunded” transaction status is displayed when the financial institution (the acquirer) has taken into account the request. The amount is then transferred to your customer’s account. If you are in “Collect” mode, the refund is deducted from the next money transfer from HiPay on your account.
Refund refused	Red
Credit requested	Orange
Credited	Red

Collect	Color	Comment
Partial collect	Green
Collected	Green
Partial debit	Gray
Debited	Gray
Partial settlement	Green
Settled	Green

Chargeback	Color	Comment
Chargeback	Red
Disputed

Related articles