Here is the list of KPIs (Key Performance Indicators) for the transaction information sheet to get a better understanding of how the display works. It also specifies the sections where you will be redirected upon clicking on them:
KPI title |
KPI main information |
KPI subheading |
Redirect section |
Display conditions |
Order |
Basket amount |
Date and time |
Order / Authorization tab |
Is displayed upon transaction creation. |
Sentinel |
Final status |
Score and statuses initials |
Sentinel |
Is displayed when a transaction has just been authenticated. |
Capture |
Total of capture operations with the “Done” status |
Either the payment operation status Or the share of the amount actually captured in relation to the order amount |
Order / Captured tab |
Is displayed when the transaction has been captured. |
Refund |
Total of refund operations with the “Done” status |
Share of the refunded amount in relation to the order amount |
Order / Refunded tab |
Is displayed when a refund operation has been performed. |
Remaining balance |
Order amount that has actually been captured Either the order amount minus the amount of capture operations with the “Done” status in the case of a partial capture Or the total of capture operations with the “Done” status minus the total of refund operations with the “Done” status Or the order amount minus the amount of a chargeback operation |
Share of the remaining amount in relation to the order amount |
Order / Remaining balance tab |
Is displayed when the captured amount differs from the authorized amount, either because of a partial capture, or because of a refund operation or chargeback. |
Settled |
Settled amount |
Settlement operation date |
Order / Captured tab |
Is displayed when the transaction has been settled (only when your account is in “collect” mode). The settled amount corresponds to the total amount of settlements for a transaction (without deducting the refunded amount or the charged back amount). |
Chargeback |
Charged back amount |
Chargeback date |
Chargeback |
Is displayed when the transaction is charged back.
Is removed when the dispute is successful and the amount has been refunded. |
Please note that when clicking on a KPI, the URL changes: It means that if you share an information sheet with colleagues, they will immediately land on the right section by clicking on your link.
However, if you scroll an information sheet and then share it with colleagues, they will land at the top of it when clicking on your link. Indeed, the URL does not change according to scrolling.
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