FAQ

FAQ - End users

• I made a purchase but the merchant is unreachable
• I have a charge and I do not know what this payment is
• My payment is refused

FAQ – Merchants

• How can I handle 3-D Secure payments?
• Contact us
• What is the authorization code?
• Cancelled or failed transactions: were they actually debited and when will they be refunded?
• What is the ARN?
• HiPay Enterprise – How to send the device fingerprint?

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