This section is only visible to professional accounts.
Your HiPay back office offers you all the flexibility you need!
Go to Transactions → Search transactions to get a detailed listing of transactions.
To select the columns to be displayed, click on .
Then just tick off the elements of your choice:
Please note that columns can be sorted by clicking on .
Besides, you can also use to refine your search criteria.
There are four categories offering many supplementary search criteria to choose from.
- 3DS transaction
- Capture date
- Card holder
- Card number
- Card token
- Currency not in
- E-mail address
- Fraud result
- IP address
- Merchant reference
- Operation date
- Payment type
- Refund date
- Transaction ID
- Transaction label
- Website ID
- This week
- This month
*This category is mandatory.
- KBC Online
- ING HOME’PAY
- CBC Online
- SOFORT ÜBERWEIZUNG
- BCMC MOBILE
Please note: all the payment methods are activated by default.
To make any changes, please submit a request to our Support team (specifying the related Website ID).
- In progress
- Not completed
- Refund pending
Some criteria offer another layer of choices, such as the example below.
To remove selected criteria from your search filters, just click on .
Once you have selected your search criteria, click on .
Then, to get all the details about a specific transaction from the list, click on .
You will get all the data you need from the Transaction receipt & Transaction summary:
You will even get a recap of the notifications specific to the selected transaction, with their status, and will be able to see the message.
That way, you have the possibility to re-queue any notification that was not sent .
Quick tip: to save time, your recurring searches!
For a quick search, enter a transaction ID and click on , in the upper banner of your back office.
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