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FAQ

Simply find answers to frequent questions

FAQ - End Users

  • I made a purchase but the merchant is unreachable
  • I have a charge and I do not know what this payment is
  • My payment is refused

FAQ – General

  • How can I handle 3-D Secure payments?
  • Contact us
  • What is the authorization code?
  • Cancelled or failed transactions: were they actually debited and when will they be refunded?
  • What is the ARN?
  • HiPay Enterprise – How to send the device fingerprint?
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