Providing required documents to activate your account

 Go to Account → Upload documents and select your business profile (corporation, person or association) from the drop-down menu on the top-left corner of your screen.

Here is the list of required documents to activate your account:

If :

• KYC/KYB documents:

- ID proof → A copy of a valid identification document of the legal representative

(e.g.: passport or ID card – front and back sides)

- Company registration → A document certifying company registration issued within the last three months (Kbis extract/Certificate of incorporation)

- Distribution of power → Signed Articles of association with the division of powers

(featuring the address of the head office, the name of the company and the name of the legal representative)

- Bank → Your bank account details (RIB/IBAN) / Account statement /…)

• Declaration of ultimate beneficial owners through the HiPay interface

If :

• KYC/KYB documents:

- Bank → Your bank account details (RIB/IBAN) / Account statement /…)

- ID proof → A copy of a valid identification document of the legal representative

(e.g.: passport or ID card – front and back sides)

- Company registration → A document certifying registration issued within the last three months

(Kbis extract/Certificate of incorporation)

- Tax status → A document certifying your tax status (“auto-entrepreneur” / independent /…)

• Declaration of ultimate beneficial owners through the HiPay interface

If :

• KYC/KYB documents:

- Bank → Your bank account details (RIB/IBAN) / Account statement /…)

- ID proof → A copy of a valid identification document of the legal representative

(e.g.: passport or ID card – front and back sides)

- President of association → Document certifying who is the president of the association

- Official journal → Publication in the Official Journal

- Association status → Document certifying the Association statutes

• Declaration of ultimate beneficial owners through the HiPay interface

Document constraints:

• Accepted formats: JPEG, JPG, GIF, PDF, PNG
• Maximum file size: 15 MB
• A certified translation is required for documents in a non-Latin language

Please note: only one set of KYC/KYB documents per account is required for activation purposes.

Why providing these documents?

These documents are part of the KYC/KYB process (Know Your Customer/Know Your Business).

This regulatory and legal requirement enables to establish the identity of customers using reliable documents and data in order to prevent fraud and money laundering.

Providing all the required KYC/KYB documents and declaring ultimate beneficial owners is thus mandatory to activate your HiPay account and fully benefit from our services.

Please check our knowledge base of articles for more information about KYC/KYB document management.

After submitting the required documents, please check the Upload documents section of your HiPay Professional back office to make sure that none have been rejected.

You will receive an email once all your documents have been validated, confirming that your account has been activated. It will also be indicated on top of the page to upload documents.

Please note: to make changes to your information after account activation, please contact us through our Support Center.