Searching transactions – Centro de Apoio HiPay

This section is only visible to professional accounts.

Your HiPay back office offers you all the flexibility you need!

Go to Transactions → Search transactions to get a detailed listing of transactions.

To select the columns to be displayed, click on .

Then just tick off the elements of your choice:

Please note that columns can be sorted by clicking on .

Besides, you can also use to refine your search criteria.

There are four categories offering many supplementary search criteria to choose from.

Additional filters:

Order date*:

*This category is mandatory.

Payment method:

Please note: all the payment methods are activated by default.

To make any changes, please submit a request to our Support team (specifying the related Website ID).

Status:

Some criteria offer another layer of choices, such as the example below.

To remove selected criteria from your search filters, just click on .

Once you have selected your search criteria, click on .

Then, to get all the details about a specific transaction from the list, click on .

You will get all the data you need from the Transaction receipt & Transaction summary:

You will even get a recap of the notifications specific to the selected transaction, with their status, and will be able to see the message.

That way, you have the possibility to re-queue any notification that was not sent .

Quick tip: to save time, your recurring searches!

For a quick search, enter a transaction ID and click on , in the upper banner of your back office.

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