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HiPay Enterprise – E-Terminal (Pay-by-Link/MOTO)

Distance selling has never been easier than with our E-Terminal! Thanks to our remote payment solution, make payments by phone with MOTO or by email with a payment link.

 

Mail Order/Telephone Order (MOTO)

A MOTO (Mail Order/Telephone Order) transaction is a cardless transaction that requires the buyer to give you their order and payment details remotely.

When providing you with these details, they grant you the permission to carry out the transaction. When you make a MOTO transaction, the E-Terminal opens a secure payment page where you have to enter the cardholder's card number and CVV.

Please note: Only CB, Mastercard, American Express, Visa, MBWAY, Multibanco and Bancontact are available for MOTO transactions.

 

Pay-by-Link

To send a payment link to your customers, Pay-by-Link is exactly what you need: a link that redirects consumers to a payment page where they can safely enter the required payment information.

Pay-by-Link is often used by call centers to enter customers’ payment data in a secure way. The seller sends an email with a payment link to the customer in order to complete the purchase. The customers no longer have to share their bank details over the phone.

 

Requirements

Before you can use the E-Terminal, you need to:

  • Have access to HiPay Console and be assigned a user role with the E-Terminal privilege.
  • Ask your Account Manager to configure the E-Terminal for the MOTO and/or Pay-by-Link payment options.
  • Go to the old interface to set up the email that will be sent for Pay-by-Link (see instructions below).

If you do not have a HiPay Enterprise account or if you use HiPay Professional, please contact our Support team.

 

Pay-by-Link: setting up

  1. Sign in to HiPay Console.
  2. In the menu, click on “Old interface”.
  3. In “Integration”, click on “Email communications”.
  4. Fill in the following fields to set up the email:

 

Fields   Description
Sender name   Email sender’s name (e.g., HiPay)
Reply to   Email address to which the recipient can reply
Display name (optional field)    Name to be displayed in addition to the email address
Signature   Signature to be displayed at the bottom of the email
Email footer   Additional information to be displayed at the bottom of the email (e.g., your legal notice).
Logo URL

  URL of the image to display your logo.

  Required size: 150x45px

 

It is important to fill in the redirect pages in HiPay Console to activate the “Send by email” feature.

  1. Sign in to HiPay Console.
  2. After selecting the account for which the E-Terminal has been set up, click on “Old interface” in the menu, then on “Integration” and “Redirect pages”.
  3. Fill in all the default redirect pages.
  4. Click on “Apply changes” to save.

 

Using the E-Terminal

  1. Sign in to HiPay Console.
  2. In the menu, click on “Transactions”, then on “Create an E-Terminal transaction”.
  3. Select your merchant account and confirm.
  4. Fill in the following fields:

 

Fields   Description
Customer ID   (optional field)    Customer’s reference for the transaction
Lastname   Customer’s last name
Firstname   Customer’s first name
Email   Customer’s email address to send the payment link to (Pay-by-Link)
Street address (optional field)    Customer’s postal address

Zip code

(optional field) 

   Customer’s postal code

City

(optional field) 

   Customer’s city
Country (optional field)    Customer address’ country
Order ID   Transaction ID. Delete the automatic ID to enter one manually. 
Amount   Transaction amount for the payment
Currency   Transaction currency (euro by default)

Tax

(optional field) 

   Product/service tax amount

Description (optional field) 

   Additional information or product/service description to be displayed in the body of the email (Pay-by-Link)
Transaction type

  Capture: All transactions are automatically captured. The money is withdrawn from the customer’s bank account.

  Authorization: A pre-authorization request is made to the payment institution. The merchant will have to manually capture the funds from the customer’s bank account.
Language

  Language of the payment link email (Pay-by-Link)

  The language used in HiPay Console is selected by default.

  Languages available: English / French / Italian / Portuguese / German / Polish / Dutch.
Settlement custom field (optional field)    Customizable field to facilitate reconciliation. Fill it in to add custom data (e.g., invoice number or order reference) to the settlement file.

 

Once the fields are filled in, you can click on “Proceed to payment” to proceed with the remote payment with the customer over the phone (MOTO).

For Pay-by-Link, click on “Send by email” to send the email with the payment link to the customer. A window appears, asking you to confirm. You can receive a copy of the email by checking “Receive a copy by email”.

On the payment page, your customer simply needs to choose their preferred payment method to pay for their order.

Once the payment has been made, they will be redirected to one of the redirection pages you previously set up.

HiPay Console lets you customize your payment page (logo, background, etc.) through the Technical configuration module. For more details, please visit our Developer Portal.

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